Store Regulations

The contract between the Buyer and the Seller can be concluded in two ways. Before placing an order, the Buyer has the right to negotiate any provisions of the contract with the Seller, including those that modify the provisions of this regulation.

These negotiations should be conducted in writing and addressed to the Seller at the following address:

If the Buyer decides to forgo the option of concluding the contract through individual negotiations, the provisions of this regulation and the relevant legal provisions will apply.

REGULATIONS

§1 Definitions

Seller:

PKO BANK POLSKI

PL39 1020 1954 0000 7602 0408 4075

Contact information:

Address:

Email: swagzamowienia@gmail.com

1. Complaint Address:

2. Delivery Price List – a list of available delivery types and their costs found at SwagDetailingshop.pl.

3. Proof of Purchase – e.g., invoice, receipt, or proof of payment, issued in accordance with the VAT Act of March 11, 2004, as amended, and other relevant legal provisions, such as a card payment confirmation or bank statement.

4. Delivery – the type of transport service, including the carrier and cost, listed in the delivery price list at SwagDetailingshop.pl.

5. Product Card – a single product page on the online store containing information about a specific product.

6. Civil Code – the Civil Code Act of April 23, 1964, as amended.

7. Code of Good Practice – a set of principles of conduct, particularly ethical and professional standards mentioned in Article 2(5) of the Act on Combating Unfair Market Practices of August 23, 2007, as amended.

8. Client – an adult natural person with full legal capacity, a legal person, or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller related directly to their business or professional activity.

9. Consumer – an adult natural person with full legal capacity, making a purchase from the Seller that is not directly related to their business or professional activity.

10. Cart – a list of products created from the products offered in the store based on the Buyer’s selections.

11. Buyer – both the Consumer and the Client.

12. Place of Delivery – the postal address indicated in the order by the Buyer.

13. Moment of Delivery – the event when the Buyer or a third person designated by the Buyer takes possession of the product.

14. Payment – the method of paying for the subject of the contract and delivery listed on the website. Supported payment card types: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.

15. Consumer Rights Act – the Act on Consumer Rights of May 30, 2014 (Journal of Laws 2014, item 827).

16. Product – the item ordered in the minimum and indivisible quantity, which may be the subject of the order, and which is listed in the store by the Seller as the unit of measure when specifying its price (price/unit).

17. Subject of the Agreement – the products and delivery that are the subject of the agreement.

18. Object of Performance – the subject of the agreement.

19. Thing – a movable item that can be or is the subject of the agreement.

20. Store – the online service available at SwagDetailing.pl, through which the Buyer can place an order. The exposure of the online store does not constitute an offer under Article 661 of the Civil Code.

21. System – a set of interconnected devices and software ensuring the processing and storage of data, as well as sending and receiving data through telecommunication networks via the appropriate end device for that network, commonly known as the Internet.

22. Completion Time – the number of hours or business days specified on the product card.

23. Agreement – an agreement concluded outside the entrepreneur’s premises or at a distance, in accordance with the Consumer Rights Act of May 30, 2014, for Consumers, and a sales agreement under Article 535 of the Civil Code Act of April 23, 1964, for Buyers.

24. Defect – both a physical and legal defect.

25. Physical Defect – the non-conformity of the sold item with the agreement, particularly if the item:

• Does not have the properties it should have according to the purpose of the agreement or based on the circumstances or intended use;
• Does not have properties that the Seller assured the Consumer it would have;
• Is unsuitable for the purpose the Consumer informed the Seller about at the time of the agreement, and the Seller did not object to such use;
• Was delivered to the Consumer in an incomplete state;
• If improperly assembled or launched, provided these actions were performed by the Seller or a third party for whom the Seller is responsible, or by the Consumer following the instructions provided by the Seller;
• Does not have the properties the manufacturer or their representative assured the Consumer about, unless the Seller did not know or, reasonably speaking, could not have known about them, or they did not influence the Consumer's decision to conclude the agreement or were rectified before the agreement was concluded.

26. Legal Defect – a situation where the sold item is owned by a third party or is encumbered with the rights of a third party, or if the limitation on using or disposing of the item results from a decision or ruling by a competent authority.

27. Order – a declaration of the Buyer’s will made via the store, specifying unequivocally: the type and quantity of products; type of delivery; type of payment; place of delivery; Buyer’s details, aimed directly at concluding an agreement between the Buyer and the Seller.

§2 General Terms

1. The Seller declares that the Agreement is entered into in accordance with local law applicable to the Seller's location and these terms and conditions.

2. The Store conducts sales both within the territory of the Republic of Poland and outside the country.

3. The Seller is obligated and commits to providing services and delivering new goods, in accordance with the description, packaged in branded packaging, and free from defects.

4. All prices provided by the Seller are expressed in Polish currency and are gross prices (including VAT, applicable at the time of the contract). Product prices do not include delivery costs, which are specified in the delivery price list available at SwagDetailing.pl.

5. The Seller is liable to the Customer under warranty if a physical defect is found within two years from the date of delivery of the item to the Customer.

6. Confirmation, providing, archiving, and securing all essential terms of the contract for future access will occur in the form of:

   • Confirmation of the order by sending the order details, information about the right of withdrawal from the contract, the terms and conditions in PDF format, a sample withdrawal form in PDF format, and links to download the terms and conditions and the withdrawal form.
   • Including a printed proof of purchase with the order delivered to the specified delivery point.

7. The Buyer may opt to save their data in the store for ease of placing future orders. For this, the Buyer should provide a login and password, necessary to access their account. The login and password are strings chosen by the Buyer, who is required to keep them secret and protect them from unauthorized third-party access. The Buyer has the right to view, correct, update their data, and delete their account at any time.

8. The Seller adheres to the code of good practices.

§3 Conclusion of the Contract and Execution

1. Orders can be placed 24 hours a day.

2. To place an order, the Buyer should perform at least the following actions, some of which can be repeated:

   • Adding a product to the cart.
   • Selecting the delivery method.
   • Selecting the payment method.
   • Selecting the place of delivery.
   • Placing the order in the store:
     • a) via the form available on the SwagDetailing.pl website;
     • b) via email to the address available on the SwagDetailing.pl website.

3. The contract with the Consumer is concluded at the moment the order is placed.

4. To place an order via the form available on the Store's website, the user must register. Registration involves filling out the necessary form and providing identification information. The data provided in the form are permanently associated with the selected user identifier, confirmed by a set password. After registration, the account must be activated (an activation link will be sent to the provided email address).

5. The execution of the order paid by cash on delivery will take place immediately.

6. The order paid by transfer or through an electronic payment system will be executed after the payment is credited to the Seller’s account.

7. The contract with the Customer is concluded when the Seller accepts the order, which will be confirmed to the Customer or Consumer within 48 hours of placing the order.

8. The execution of an order paid by cash on delivery will occur immediately after the conclusion of the contract. An order paid by transfer or via an electronic payment system will be executed after the contract conclusion and payment confirmation.

9. The execution of the Customer's or Consumer’s order may depend on the full or partial payment for the order or obtaining a credit limit at least equal to the order value or the Seller’s consent to send the order by cash on delivery (payment upon receipt). The Store has the right to refuse to accept an order, limit the payment method, or request prepayment if there are reasonable doubts regarding the truthfulness and reliability of the provided data or payment method.

10. The sending of the subject of the contract will take place within the time frame specified on the product card, and for orders with multiple products, within the longest period specified on the product cards. The term starts from the moment the order is executed.

11. The purchased subject of the contract, along with the sales document, will be sent to the delivery place specified by the Buyer in the order, using the selected delivery method, along with the attachments mentioned in §2 point 6b.

12. The Customer and Consumer may make changes to the order until the ordered goods are shipped.

13. The Store has the right to cancel the order 5 business days after it was placed by the Customer or Consumer if no payment has been recorded for the order on the Store's account (in the case of electronic payment or bank transfer options).

14. The Customer and Consumer, with the prior consent of the Store, may exchange the goods for another within 14 business days of receiving the goods. In such a case, they should fill out the Exchange/Return Form.

15. The exchange should be arranged in advance with SwagDetailing customer service.

16. In the case of an exchange, the paid price will be credited toward the price of the newly ordered goods, and the price difference, if any, will be paid by the Customer or Consumer, or refunded by the Store. If the chosen item is more expensive than the exchanged one, the shipment of the new item will occur after the price difference is credited to the Store's account. If the chosen item is cheaper, the Store will refund the difference within 10 business days of receiving the returned goods. The difference will be returned to the specified bank account.

17. The Store does not accept parcels sent by cash on delivery and is not responsible for the costs related to such parcels.

18. If the Customer or Consumer decides to return or exchange an item that was consistent with the order, all shipping costs related to the exchange or return will be borne by the Buyer.

§4 Right of Withdrawal/Exchange

1. The Consumer has the right to withdraw from the distance contract without providing a reason and without incurring any costs, except for those specified in Articles 33 and 34 of the Consumer Rights Act.

2. The withdrawal period is 14 days from the moment the item is delivered, and to meet the deadline, it is sufficient to send the withdrawal statement before the period expires.

3. The Consumer can submit the withdrawal statement using the form provided in Attachment No. 2 to the Consumer Rights Act, a form available on SwagDetailing, or in any other written form in accordance with the Consumer Rights Act.

4. The Seller will immediately confirm receipt of the withdrawal statement via email (to the email provided when concluding the contract or another email if provided in the withdrawal statement).

5. In the event of withdrawal from the contract, the contract is considered void.

6. The Consumer is obligated to return the goods to the Seller immediately, but no later than 7 days from the day they withdrew from the contract. Sending the goods back before the period expires is sufficient to meet the deadline.

7. The Consumer returns the goods at their own expense and risk.

8. The Consumer is responsible for any decrease in the value of the goods due to usage that goes beyond what is necessary to determine the character, features, and functioning of the goods.

9. The returned or exchanged goods should be complete, with tags, and should not show signs of use or wear.

10. The Seller will refund the Consumer all payments made within 14 days of receiving the returned goods and the withdrawal statement.

11. The Seller will refund the payment using the same payment method used by the Consumer, unless the Consumer explicitly agrees to another payment method that incurs no additional costs.

12. The Seller may withhold the refund until the goods are returned or the Consumer provides proof of their return, whichever occurs earlier.

13. The Consumer, according to Article 38 of the Consumer Rights Act, does not have the right to withdraw from the contract:

• If the price or remuneration depends on fluctuations in the financial market beyond the Seller's control, and these fluctuations may occur before the withdrawal period expires.
• If the subject of the contract is a custom-made item produced according to the Consumer's specification or to meet their individualized needs.

The Store has a single integrated sales system that handles both in-store and online sales. It may occur that the item ordered online has already been sold in the physical store. If the item is unavailable (out of stock) and the order cannot be fulfilled, the Store has the right to cancel the contract within 30 calendar days from its conclusion. If the Customer or Consumer has paid for the goods, the Store will refund the amount within 14 business days from the cancellation of the order.