Frequently Asked Questions:

When will my order be shipped?

• Orders are processed from Monday to Friday.
• Orders are shipped daily.
• To ensure your package is shipped immediately, please place your order by 9:00 AM. Orders placed after this time may be shipped the next business day.

We reserve the right to extend order processing times in case of an increased number of orders.

How long will it take for my package to arrive?

• Domestic shipments usually arrive by the next business day.

When will there be a promotion?

• We do not have a scheduled promotion calendar; promotions are decided based on circumstances, so make sure to check us out regularly (Instagram and Facebook)!

Will you be launching new collections?

• Yes, Swag Detailing Cosmetics / Wear is constantly evolving, and new clothing collections, cosmetic types, or improved formulas will be released regularly, but without specific dates. Keep checking for updates!

How can I exchange/return a product?

• All information regarding the exchange/return/complaint procedure is provided in separate forms below and on the page under the "EXCHANGE/COMPLAINT/RETURN" tab.

EXCHANGE FORM
COMPLAINT FORM
RETURN FORM

Will designs from old collections return for sale?

• If we see significant interest in a particular collection, we plan to bring it back once, in a limited and exclusive updated form (fabric/color scheme/type of embellishment).

Will limited edition Swag Wear items be available for sale again?

• No, limited editions of Swag Wear have a limited production run.

How do I choose the right size?

• To choose the best size, we recommend using the size chart available on our website and in each product that requires it.

What is the cost of shipping abroad, and what is the estimated delivery time?

• All information regarding international shipping can be found on the website under the "Shipping Time and Costs" tab.

Do you plan to open a physical store?

• Currently, we do not plan to open a physical store as we are focusing all our attention on the development of the company:
  • SwagTv Detailing YouTube - focusing on the quality and quantity of content.
  • Swag Detailing Cosmetics - focusing on the formulations of cosmetics.
  • Swag Detailing Wear - focusing on the clothing range and materials.

GENERAL AUTO DETAILING QUESTIONS Please leave your questions in the comments under the videos, as we try to respond to your inquiries regularly.